SHOP
1. Where can I find a wholesale price list?
The price list is made available after registering an account and accepting your candidacy.
The price list is sent to the e-mail address provided in the questionnaire.
2. Cords I want to buy are available in the retail store and not in the wholesale store. Why?
We want to provide access to our products to every group of customers. Due to the great interest of wholesalers, the products available in the retail store are only for retail customers. Both stores have separate stocks that are independent of each other.
3. The cord I am looking for is not in stock. When will it be available?
Stock levels are replenished on an ongoing basis, as soon as a given cord is delivered from production. Next to a given product, you will find the "notify about availability" button. Press the button and we'll email you as soon as it's available again. If you have any additional questions, please contact us at wholesale@bobbiny.com
4. Can I place an e-mail/telephone order?
Orders can only be placed via the online store.
5. Can I add cords to an already placed order?
Please contact us immediately by e-mail wholesale@bobbiny.com or by phone at +48 692 100 335.
6. The website shows 50 pieces, but I can't add them to my cart. Why?
The quantity of our products is limited. Most likely, someone else added these products to their shopping cart earlier. Please refresh the page and try again.
7. Do you have a stationary store?
We do not have a stationary store. You can order our products via the website with home delivery or personal pickup in Warsaw.
8. Can I use your photos and product descriptions as a wholesaler?
Yes. Our wholesale customers, after registration, also receive access to a folder with marketing materials that they can use.
PRODUCTS
1. The cord varies in shade. Why?
Individual batches of strings may slightly differ in color. This is due to the fact that the yarn is made of recycled cotton, which does not always allow to obtain identical colors with the previous batch of a given color. We make every effort to ensure that one package contains cords from one batch.
2. Can I change the label to my own?
We do not grant permission to make changes to the label or to put different labels on our products.
3. Do you have a color pallete?
Yes, we have a range of colors and types of our cords. You will find it here.
4. Can I sell your strings by the meter?
Yes. However, we ask that the cord is marked with our brand.
5. Which cords can be combed out (e.g. to prepare a pompom)?
With the exception of braided cords, all our cords can be combed out. The thicker the string you choose - the prettier comb you will get. We recommend, in particular, Macrame Cord 9mm.
6. What cord is the strongest?
The strongest type is 3ply Macrame Cord. Thanks to the use of a special tight twist technology, it is by far the most durable.
7. Will 1 cord be enough for a simple, small project?
Yes, 100 meters of string is enough to make macrame or, for example, a crocheted basket.
8. How long are Bobbiny cords?
Most of our products are 100m long. The exception is Metallic Macrame Cords- 50m and 9mm Macrame Cords/3ply Ropes- 30m.
9. What can I make from one 100m of Bobbiny cord?
Below you will find examples of projects from one cord of a given type:
Braided Cord 9mm Jumbo Crochet Basket Diameter 30cm/Large Macrame.
Braided cord 5mm - crochet basket with a diameter of 15cm / small macrame.
Braided cord 3mm - a set of crochet cup coasters/small macrame.
Macrame cord 1.5mm - a large amount of macrame jewelry and accessories.
Macrame cord 3mm - medium macrame.
Macrame cord 5mm - large macrame.
Macrame cord 9mm - medium macrame.
3ply Macrame Cord 1.5m - knitted small bag / lot of keychains.
3ply Macrame Cord 3mm - Medium Macrame.
3ply Macrame Cord 5mm - large macrame.
3ply Macrame Cord 9mm - medium macrame.
10. How much surface can I knit/crochet with one 3mm Braided Cord?
From one 100m of cord, using an 8mm crochet hook, you can knit a square 35cm x 35cm.
11. How much surface can I knit/crochet with one 5mm Braided Bobbiny Cord?
From one 100m of cord, using a 10mm crochet hook, you can knit a square 40cm x 40cm.
12. How much surface can I knit/crochet with one 9mm Braided Bobbiny Cord?
From one 100m of cord, using a 16mm crochet hook, you can knit a square 50cm x 50cm.
13. Can I buy knitting needles or crochet hooks from you?
Unfortunately, we currently do not have knitting needles or crochet hooks in our offer.
14. How often do new colors from Bobbiny come out?
You can expect new colors twice a year. It will be a spring/summer and autumn/winter collection, but we always try to surprise you with something extra during the year.
ODER AND DELIVERY
1. What is the turnaround time for a wholesale order?
We treat each order as a priority. We send packages as soon as possible. Depending on the season and the number of orders, the delivery time varies from 1 to 5 working days.
2. Where can I pick up an order with personal collection?
To collect your order, please visit the following address: ul. Jana Olbrachta 94A, 01-102 Warsaw.
3. My package is missing
When we ship a package, the customer receives a tracking number and can check the status on the website of the relevant courier company. If your package is lost, please contact wholesale@bobbiny.com
4. My order arrived damaged/incomplete/wrong.
Please immediately write a message to wholesale@bobbiny.com with attached photos and the tracking and order number. If the order arrived damaged, please complete the damage report with the courier who delivers the package.
5. Is it possible to send an order with cash payment on delivery?
We do not offer such an option.
PAYMENT
1. Payment error. How else can I pay for my order?
We offer several payment options. Traditional bank transfer, Przelewy24, Stripe. If an error occurs when trying to pay, please contact us directly by e-mail wholesale@bobbiny.com or by phone +48 692 100 335.
2. Can I get a timely invoice for the transfer?
The possibility of issuing an invoice for a given date is considered individually.
3. How long will my products be in the shopping cart?
For one hour. After the time has elapsed, the products will be back in stock.
4. I haven't received my order confirmation, have you received my payment?
After placing and paying for your order, you will receive an email confirming the transaction. Please check the "spam" tab, our emails are generated automatically and sometimes end up there. If you haven't received a confirmation email, please email us at wholesale@bobbiny.com and we'll let you know if everything is fine.
USAGE
1. Do the cords stain (e.g. hands during work)?
They do not stain. We do not use dyes or harmful substances in the production of our strings, so they are safe for your health.
2. Are the cords machine washable?
We do not recommend washing our products in the washing machine. It is advisable to gently hand wash in slightly warm water (approx. 30◦ C) with the addition of detergent.
3. How to wash Bobbiny cords?
We recommend gentle hand washing in slightly warm water (approx. 30◦ C) with a mild detergent. If the twine gets dusty, use a vacuum cleaner to refresh it.
4. Braided cord tangles when working.
To avoid knots, remember a few tips for working properly with braided cord.
1. Start the cord by pulling the knotted end.
2. Do not remove the label.
3. Keep the cord in one place as much as possible while working.
4. When you see a tangled piece, please don't pull the string! Try to untangle it gently first ;)
Here you will find a video showing how to use the cord correctly.